{"id":22087,"date":"2023-09-25T15:56:11","date_gmt":"2023-09-25T13:56:11","guid":{"rendered":"https:\/\/opranic.com\/formulaire-de-retour\/"},"modified":"2026-09-28T00:01:44","modified_gmt":"2026-09-27T22:01:44","slug":"formulaire-de-retour","status":"publish","type":"page","link":"https:\/\/opranic.com\/fr\/formulaire-de-retour\/","title":{"rendered":"Formulaire de retour"},"content":{"rendered":"<p><!-- Opranic Return form (FR), page ID 22087, https:\/\/opranic.com\/fr\/formulaire-de-retour\/ . Paste into the page content field in Text\/Code mode (Classic editor). v1.0.0, 27 September 2026. --><\/p>\n<div id=\"opr-contact\" class=\"opr-contact opr-contact--return\">\n<section class=\"opr-home-hero\">\n  <img class=\"opr-home-hero__bg\" src=\"https:\/\/opranic.com\/wp-content\/uploads\/2023\/07\/2400x600_contact_opranic-1.jpg\" alt=\"Strandv\u00e4gen \u00e0 Stockholm au cr\u00e9puscule\" width=\"2400\" height=\"600\" fetchpriority=\"high\" decoding=\"async\" data-no-lazy=\"1\" data-skip-lazy=\"1\"><\/p>\n<div class=\"opr-home-hero__overlay\"><\/div>\n<div class=\"opr-home-hero__text\">\n<p class=\"opr-home-hero__overline\">Service<\/p>\n<h1 class=\"opr-home-hero__title\">Formulaire de retour<\/h1>\n<div class=\"opr-home-hero__accent\"><\/div>\n<p class=\"opr-home-hero__sub\">Trois \u00e9tapes de la demande au num\u00e9ro RMA.<\/p>\n<\/p><\/div>\n<\/section>\n<div class=\"oc-intro\">\n<p>Remplissez le formulaire, nous vous r\u00e9pondons avec un num\u00e9ro RMA et l&rsquo;adresse de retour, puis vous exp\u00e9diez le produit. Des photos des \u00e9ventuels dommages acc\u00e9l\u00e8rent la validation. N&rsquo;exp\u00e9diez rien avant d&rsquo;avoir re\u00e7u le num\u00e9ro RMA.<\/p>\n<\/div>\n<section class=\"oc-band\">\n<div class=\"oc-fade\"><\/div>\n<div class=\"oc-two\">\n<div>\n<p class=\"oc-label\">Retours<\/p>\n<h2 class=\"oc-h2\">Comment \u00e7a se passe<\/h2>\n<div class=\"oc-accent\"><\/div>\n<ol class=\"oc-steps oc-steps--first\" aria-label=\"\u00c9tapes du retour\">\n<li><b>1<\/b><span>Envoyez le formulaire avec le num\u00e9ro de commande, la r\u00e9f\u00e9rence produit et des photos.<\/span><\/li>\n<li><b>2<\/b><span>Nous vous r\u00e9pondons avec un num\u00e9ro RMA, l&rsquo;adresse de retour et, en cas de dommage de transport, une \u00e9tiquette pr\u00e9pay\u00e9e.<\/span><\/li>\n<li><b>3<\/b><span>Emballez le produit, de pr\u00e9f\u00e9rence dans son carton d&rsquo;origine, indiquez le num\u00e9ro RMA sur le colis et exp\u00e9diez-le.<\/span><\/li>\n<\/ol>\n<p class=\"oc-tip\">Les dommages de transport doivent \u00eatre signal\u00e9s dans les 5 jours suivant la livraison. Conservez l&#8217;emballage jusqu&rsquo;\u00e0 la cl\u00f4ture du dossier. La r\u00e9f\u00e9rence produit figure sur la plaque signal\u00e9tique.<\/p>\n<dl class=\"oc-dl\">\n<div>\n<dt>Service<\/dt>\n<dd><a class=\"oc-val\" href=\"mailto:kontakt@opranic.com\">kontakt@opranic.com<\/a> <button class=\"oc-copy\" type=\"button\" data-copy=\"kontakt@opranic.com\" data-done=\"Copi\u00e9\">Copier<\/button><\/dd>\n<\/div>\n<div>\n<dt>T\u00e9l\u00e9phone<\/dt>\n<dd><a class=\"oc-val\" href=\"tel:+46855920360\">+46 8 559 203 60<\/a><span class=\"oc-muted\">Du lundi au vendredi, de 9 h \u00e0 16 h (CET)<\/span><\/dd>\n<\/div>\n<div>\n<dt>WhatsApp<\/dt>\n<dd><a class=\"oc-val\" href=\"https:\/\/wa.me\/46738380688\" target=\"_blank\" rel=\"noopener\">+46 73 838 06 88<\/a> <a class=\"oc-copy\" href=\"https:\/\/wa.me\/46738380688\" target=\"_blank\" rel=\"noopener\">Ouvrir le chat<\/a><span class=\"oc-muted\">Pratique pour envoyer des photos des dommages.<\/span><\/dd>\n<\/div>\n<\/dl>\n<\/div>\n<div>\n<div class=\"opf opf--nojs opf--return\" data-opf=\"{&quot;type&quot;:&quot;return&quot;,&quot;lang&quot;:&quot;fr&quot;,&quot;token&quot;:&quot;https:\\\/\\\/opranic.com\\\/fr\\\/wp-json\\\/opranic-forms\\\/v1\\\/token&quot;,&quot;submit&quot;:&quot;https:\\\/\\\/opranic.com\\\/fr\\\/wp-json\\\/opranic-forms\\\/v1\\\/submit&quot;,&quot;maxFiles&quot;:4,&quot;maxBytes&quot;:8388608,&quot;i18n&quot;:{&quot;err_required&quot;:&quot;Veuillez remplir ce champ.&quot;,&quot;err_email&quot;:&quot;Veuillez saisir une adresse e-mail valide.&quot;,&quot;err_url&quot;:&quot;Veuillez saisir une adresse web valide.&quot;,&quot;err_date&quot;:&quot;Veuillez saisir une date valide.&quot;,&quot;err_consent&quot;:&quot;Veuillez cocher la case pour accepter la conservation de vos donn\\u00e9es.&quot;,&quot;err_files_count&quot;:&quot;Vous pouvez ajouter 4 fichiers au maximum.&quot;,&quot;err_file_type&quot;:&quot;Le fichier {file} ne peut pas \\u00eatre envoy\\u00e9. Utilisez JPG, PNG, HEIC ou PDF.&quot;,&quot;err_file_size&quot;:&quot;Le fichier {file} d\\u00e9passe 8 Mo.&quot;,&quot;err_generic&quot;:&quot;Une erreur s&#039;est produite. Veuillez r\\u00e9essayer ou nous \\u00e9crire \\u00e0 kontakt@opranic.com.&quot;,&quot;err_network&quot;:&quot;Pas de connexion avec le serveur. V\\u00e9rifiez votre connexion et r\\u00e9essayez.&quot;,&quot;err_fix&quot;:&quot;Veuillez v\\u00e9rifier les champs signal\\u00e9s.&quot;,&quot;sending&quot;:&quot;Envoi en cours&quot;,&quot;file_remove&quot;:&quot;Supprimer&quot;}}\" lang=\"fr\">\n\t<form class=\"opf-form\" method=\"post\" action=\"#\" novalidate>\n\t\t\t\t\t<div class=\"opf-row\">\n\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"name\"><label for=\"opf1-name\">Nom <i aria-hidden=\"true\">*<\/i><\/label><input type=\"text\" id=\"opf1-name\" name=\"name\" required aria-required=\"true\" autocomplete=\"name\" maxlength=\"120\"><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"email\"><label for=\"opf1-email\">E-mail <i aria-hidden=\"true\">*<\/i><\/label><input type=\"email\" id=\"opf1-email\" name=\"email\" required aria-required=\"true\" autocomplete=\"email\" maxlength=\"190\"><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"opf-row\">\n\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"phone\"><label for=\"opf1-phone\">T\u00e9l\u00e9phone <i aria-hidden=\"true\">*<\/i><\/label><input type=\"tel\" id=\"opf1-phone\" name=\"phone\" required aria-required=\"true\" autocomplete=\"tel\" maxlength=\"40\"><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"order\"><label for=\"opf1-order\">Num\u00e9ro de commande <i aria-hidden=\"true\">*<\/i><\/label><input type=\"text\" id=\"opf1-order\" name=\"order\" required aria-required=\"true\" placeholder=\"Indiqu\u00e9 sur votre confirmation de commande\" maxlength=\"60\"><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"opf-row\">\n\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"shop\"><label for=\"opf1-shop\">Lieu d&#039;achat <i aria-hidden=\"true\">*<\/i><\/label><select id=\"opf1-shop\" name=\"shop\" required aria-required=\"true\"><option value=\"\">Choisir<\/option><option value=\"opranic\">opranic.com<\/option><option value=\"reseller\">Un revendeur (pr\u00e9cisez son nom dans la description)<\/option><option value=\"webshop\">Une autre boutique en ligne<\/option><option value=\"amazon\">Amazon<\/option><\/select><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"date\"><label for=\"opf1-date\">Date d&#039;achat <i aria-hidden=\"true\">*<\/i><\/label><input type=\"date\" id=\"opf1-date\" name=\"date\" required aria-required=\"true\" max=\"2026-10-02\"><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"opf-row\">\n\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"sku\"><label for=\"opf1-sku\">R\u00e9f\u00e9rence produit <i aria-hidden=\"true\">*<\/i><\/label><input type=\"text\" id=\"opf1-sku\" name=\"sku\" required aria-required=\"true\" placeholder=\"Telle qu&#039;indiqu\u00e9e sur la plaque signal\u00e9tique\" maxlength=\"60\"><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"reason\"><label for=\"opf1-reason\">Motif <i aria-hidden=\"true\">*<\/i><\/label><select id=\"opf1-reason\" name=\"reason\" required aria-required=\"true\"><option value=\"\">Choisir<\/option><option value=\"transport\">Endommag\u00e9 pendant le transport<\/option><option value=\"defective\">D\u00e9fectueux<\/option><option value=\"missing\">Pi\u00e8ces manquantes dans le colis<\/option><option value=\"wrong\">Mauvais article livr\u00e9<\/option><option value=\"regret\">J&#039;ai chang\u00e9 d&#039;avis<\/option><option value=\"unsatisfied\">Pas satisfait du produit<\/option><option value=\"other\">Autre<\/option><\/select><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"opf-row opf-row--single\">\n\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"message\"><label for=\"opf1-message\">D\u00e9crivez le probl\u00e8me <i aria-hidden=\"true\">*<\/i><\/label><textarea id=\"opf1-message\" name=\"message\" required aria-required=\"true\" placeholder=\"Que s&#039;est-il pass\u00e9, quand, et qu&#039;avez-vous d\u00e9j\u00e0 essay\u00e9\u00a0?\" maxlength=\"5000\"><\/textarea><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"opf-row opf-row--single\">\n\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"photos\"><span class=\"opf-label\" id=\"opf1-photos-label\">Photos<\/span><label class=\"opf-drop\" for=\"opf1-photos\"><b>Ajoutez jusqu&#039;\u00e0 4 photos<\/b><span>JPG, PNG, HEIC ou PDF, 8 Mo maximum par fichier. Montrez le dommage, l&#039;emballage et la plaque signal\u00e9tique.<\/span><input id=\"opf1-photos\" name=\"photos[]\" type=\"file\" multiple accept=\"image\/jpeg,image\/png,image\/heic,image\/heif,.heic,.heif,application\/pdf\" aria-labelledby=\"opf1-photos-label\"><\/label><ul class=\"opf-files\" aria-live=\"polite\"><\/ul><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"opf-row opf-row--single\">\n\t\t\t\t\t\t\t\t\t<div class=\"opf-f\" data-field=\"more\"><label for=\"opf1-more\">Autres remarques<\/label><textarea id=\"opf1-more\" name=\"more\" placeholder=\"Facultatif\" maxlength=\"3000\" class=\"opf-small-ta\"><\/textarea><span class=\"opf-err\" aria-live=\"polite\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<label class=\"opf-chk\" for=\"opf1-consent\">\n\t\t\t<input id=\"opf1-consent\" name=\"consent\" type=\"checkbox\" value=\"1\" required aria-required=\"true\">\n\t\t\t<span>J&#039;accepte qu&#039;Opranic conserve cette demande et les photos afin de traiter le retour. <a href=\"https:\/\/opranic.com\/fr\/politique-de-confidentialite\/\" target=\"_blank\" rel=\"noopener\">Notre politique de protection des donn\u00e9es<\/a>.<\/span>\n\t\t<\/label>\n\n\t\t<div class=\"opf-hp\" aria-hidden=\"true\">\n\t\t\t<label for=\"opf1-hp\">Leave empty<\/label>\n\t\t\t<input id=\"opf1-hp\" name=\"opf_hp\" type=\"text\" tabindex=\"-1\" autocomplete=\"off\">\n\t\t<\/div>\n\n\t\t<div class=\"opf-alert\" role=\"alert\" hidden><\/div>\n\n\t\t<div class=\"opf-foot\">\n\t\t\t<button class=\"opf-btn\" type=\"submit\">Envoyer la demande de retour<\/button>\n\t\t\t<span class=\"opf-small\">Vous recevrez une copie avec un num\u00e9ro de r\u00e9f\u00e9rence.<\/span>\n\t\t<\/div>\n\t<\/form>\n\n\t<div class=\"opf-done\" tabindex=\"-1\" hidden>\n\t\t<span class=\"opf-done__label\">Demande de retour re\u00e7ue<\/span>\n\t\t<h2 class=\"opf-done__title\">Merci. Attendez le num\u00e9ro RMA avant tout envoi<\/h2>\n\t\t<p class=\"opf-done__text\" data-template=\"Une copie a \u00e9t\u00e9 envoy\u00e9e \u00e0 votre adresse e-mail. R\u00e9f\u00e9rence {ref}. Nous vous r\u00e9pondrons sous deux jours ouvr\u00e9s avec un num\u00e9ro RMA et les instructions. Merci de ne pas renvoyer le produit avant.\"><\/p>\n\t<\/div>\n\n\t<noscript><p class=\"opf-noscript\">Ce formulaire n\u00e9cessite JavaScript. Vous pouvez aussi nous \u00e9crire \u00e0 kontakt@opranic.com.<\/p><\/noscript>\n<\/div>\n\t\t\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Service Formulaire de retour Trois \u00e9tapes de la demande au num\u00e9ro RMA. Remplissez le formulaire, nous vous r\u00e9pondons avec un num\u00e9ro RMA et l&rsquo;adresse de retour, puis vous exp\u00e9diez le produit. Des photos des \u00e9ventuels dommages acc\u00e9l\u00e8rent la validation. N&rsquo;exp\u00e9diez rien avant d&rsquo;avoir re\u00e7u le num\u00e9ro RMA. Retours Comment \u00e7a se passe 1Envoyez le formulaire&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_joinchat":[],"footnotes":""},"class_list":["post-22087","page","type-page","status-publish","hentry","entry","no-media"],"acf":[],"_links":{"self":[{"href":"https:\/\/opranic.com\/fr\/wp-json\/wp\/v2\/pages\/22087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opranic.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/opranic.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/opranic.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/opranic.com\/fr\/wp-json\/wp\/v2\/comments?post=22087"}],"version-history":[{"count":1,"href":"https:\/\/opranic.com\/fr\/wp-json\/wp\/v2\/pages\/22087\/revisions"}],"predecessor-version":[{"id":30185,"href":"https:\/\/opranic.com\/fr\/wp-json\/wp\/v2\/pages\/22087\/revisions\/30185"}],"wp:attachment":[{"href":"https:\/\/opranic.com\/fr\/wp-json\/wp\/v2\/media?parent=22087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}