OPRANIC – F.A.Q.
WHERE CAN I FIND OPRANIC PRODUCTS?
Opranic products are sold through wholesalers, retail stores, and e-retailers. In each country, our aim is to have a distributor that distributes the products locally to the retailers and wholesalers. Therefore we do not list the retailer’s shops on opranic.com. You can find each distributor under our distribution section and go to their website for an updated reseller list.
Starting from mid-September 2017, we also sell our products directly on our web shop https://www.shop.opranic.com.
CAN I MOUNT IT ON A WOODEN WALL?
Yes, as long as you follow the safety distances mentioned in the user manual that came with the heater. It is also available on our media bank.
WHAT IS THE LENGTH OF THE POWER CABLE?
The length of the cable is 2,0 meter (some models that are produced before Maj, 2017 can be 1,6 meter long) with a European plug (type F).
WHAT IS SUPPLIED IN THE BOX
When purchase the box contains Heater, Manual, Screws, 4 units of mounting brackets and a remote control for the “R” versions. If you are lacking any items in your box, please contact us and we will send out the missing part directly.
WHAT IS THE RECOMMENDED INSTALLATION HEIGHT?
For wall or ceiling mounting the height distance to the floor has to be minimum 1.8 meters, according to CE regulations. A recommended installation height, an example for a terrace is 1.8-2.5 meters for powers up to 2600W. VEGA series requires higher installation heights from 4 meters and above.
CAN I USE AN EXTENSION CORD?
Avoid the use of an extension cord because the extension cord may overheat and cause a risk of fire. However, if you need to use an extension cord the cord shall be 2mm (14 AWG) minimum size and rated not less than 16A.
HOW TO USE
CAN I USE THE SAME REMOTE FOR SEVERAL HEATERS?
CAN I ADJUST THE POWER ON THE THERMOSTATIC MODELS?
ARE OPRANIC HEATER WIND RESISTANT
Theoretically, you will always have the same level of radiation heat on your skin no matter of the surrounding temperature. However, the cooling effect due to low temperatures and air movements cools the skin and to compensate that you need to supply more energy (heat).
Opranic heaters convert 96% of the energy to radiation heat, so Opranic heaters are very efficient, the highest wind resistance of any outdoor heaters on the market due to the unique technology of radiation that also has a very high absorption level for human skin.
For an isolated indoor room, a 2300W heater is well enough to heat 23 square meters. However, for an outdoor environment when you have no isolation and the energy is consumed by the constant air movements, a 2300W heater covers approximately a 13 square meter area.
Please see our heat coverage images and guides in the sidebar to the right.
If you need any further assistance, please feel free to contact us!
IS THERE A STAND FOR THE HEATER?
We have a stand for our ECO Series.
The other models are for Wall or Ceiling mounting.
SUPPORT AND WARRANTY
MY REMOTE VERSION IS NOT RESPONDING
If your remote controlled heater does do respond either on remote signals or the buttons on the heater. Please then try a reset. The reset is performed as follow;
Recommended to be two persons for this reset procedure.
- Unplug the heater from the electrical outlet
- Press and hold both two buttons (true step 2-4) on the heater push in
- Attach the power to the power outlet
- .In about 5 seconds you will hear a sound “pip”.
- Then release the buttons.
You have now performed a reset, and hopefully, your heater is functioning again.
If not, please contact us and we will assist you.
ARE OPRANIC HEATERS WEATHER RESISTANCE AGAINS RUST AND OXIDATION?
The Opranic heaters produced to be able to withstand rust and oxidation. Strong direct sunshine, snow and other weather conditions degrade any materials over time, so to keep your heater in good condition we recommend to have it either installed under a ceiling or cover it during a longer period of not use.
The body is constructed of aluminium and can stand and will have very little degradation from outdoor use.
The front grid is made of chromed steel and can have some tendencies to react to an outdoor climate. However, if you are experiencing any degrade of the front grid, it is possible to exchange the grid. Please contact us and we will assist you with a spare front grid.
The side covers are produced with a special glass fibre plastic that has a very high level of protection against any climate degradation. But if you accidentally have dropped the heater and the plastic is broken, just contact us and we can assist you with a new side cover.
WHAT KIND OF WARRANTY IS THERE ON THE HEATER?
The Opranic heaters has a 2 year warranty.