Frequently Asked Questions

If the display on the heater shows “ER” when connected to electricity, this may indicate that the electronic tilt switch is activated. Please follow these steps to disable the tilt switch:

Ensure the heater is positioned with the LCD facing upwards or angled up to 90° to the right or left. It should not be facing downwards.
While turning on the power to the unit or plugging it into an outlet, press “T-” followed immediately by “T+”. The display should then show “OF” or “ON”—where “OF” means the tip protection is deactivated, and “ON” means it is activated.
Select “OF” to disable the electronic tilt switch.

With the tilt switch disabled, the heater can function in any orientation and may be mounted on a wall or ceiling.

Note: The heater cannot be placed on a stand when the tilt switch is disabled, for safety reasons.

The heater will now work in any mounting direction and can only be mounted on the wall or ceiling.

NOTE! The heater can not be amounted on a stand when the tilt switch is disabled due to safety reasons.

Opranic products are sold through wholesalers, retail stores, and e-retailers. In each country, we aim to have a distributor that distributes the products locally to the retailers and wholesalers.  You can also purchase our products directly on our website https://www.opranic.com

Yes, as long as you follow the safety distances mentioned in the user manual that came with the heater. It is also available on our media bank.

The cable length ranges from 1.85 to 1.95 meters, depending on the model, and it features a European-type F plug.

When purchase the box contains Heater, Manual, Screws, 4 units of mounting brackets and a remote control for the “R” versions. If you are lacking any items in your box, please contact us and we will send out the missing part directly.

For wall or ceiling mounting the height distance to the floor has to be minimum 1.8 meters, according to CE regulations. A recommended installation height, an example for a terrace is 1.8-2.3 meters for powers up to 2300W. VEGA series requires higher installation heights from 4 meters and above.

Avoid using an extension cord as it may overheat and pose a fire hazard. If an extension cord is necessary, it must be a minimum of 1.5mm in size and rated for at least 10A. Additionally, do not connect multiple electrical appliances to the extension cord to prevent overloading.

Yes, the remote control is the same for all Opranic remote controlled heaters. If you purchase two heaters, you can use the same remote control for both heaters. Just point the remote towards the heater (max distance 8-10 meters) and select the desired power.

No, the thermostatically controlled models do not have power levels. It has a temperature sensor inside the heater that switches on and off depending on the temperature of the heater body. You can adjust the thermostat, so it switches off/on several of times per hour or having it on max for continuous on.

Theoretically, you will always have the same level of radiation heat on your skin no matter of the surrounding temperature. However, the cooling effect due to low temperatures and air movements cools the skin and to compensate that you need to supply more energy (heat).

Opranic heaters convert 96% of the energy to radiation heat, so Opranic heaters are very efficient, the highest wind resistance of any outdoor heaters on the market due to the unique technology of radiation that also has a very high absorption level for human skin.

For an isolated indoor room, a 2300W heater is well enough to heat 23 square meters. However, for an outdoor environment when you have no isolation and the energy is consumed by the constant air movements, a 2300W heater covers approximately a 13 square meter area.

Please see our heat coverage images and guides in the sidebar to the right.

If you need any further assistance, please feel free to contact us!

No, we do not offer a stand for the wallmounted heaters due to safety regulations. Mounting a wallmounted heater on a stand can violate legal regulations and cause serious risks. Wallmounted heaters are designed to be installed on walls and meet specific safety and performance standards for that configuration.

If you require a portable heating solution, we recommend our THOR or STAR series heaters. These models are specifically designed to be portable and comply with the necessary safety regulations for portable infrared heaters. They provide safe and efficient heating while meeting all required standards.

The Opranic heaters produced to be able to withstand rust and oxidation. Strong direct sunshine, snow and other weather conditions degrade any materials over time, so to keep your heater in good condition we recommend to have it either installed under a ceiling or cover it during a longer period of not use.

The body is constructed of aluminium and can stand and will have very little degradation from outdoor use.

The front grid is made of chromed steel and can have some tendencies to react to an outdoor climate. However, if you are experiencing any degrade of the front grid, it is possible to exchange the grid. Please contact us and we will assist you with a spare front grid.

The side covers are produced with a special glass fibre plastic that has a very high level of protection against any climate degradation. But if you accidentally have dropped the heater and the plastic is broken, just contact us and we can assist you with a new side cover.

The Opranic heaters have a 2 to 5 year warranty depending on the model.