Shipping and delivery
We deliver to 21 countries in the European Union. The shipping cost for your order is calculated in the checkout, before you pay. All prices include VAT.
Where we deliver
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.
We do not deliver to the Canary Islands, Menorca, Ibiza, Formentera, Ceuta, Melilla, Madeira, the Azores, Corsica or the French overseas territories. Mallorca is included. For any other destination, please contact us for a quote.
Shipping costs
Shipping is free in Germany. In Sweden it is free for patio heaters, fans and accessories. The table shows the cost for one product.
| Country | Patio heaters and fans | P5 300 W | P5 450 and 700 W | P5 900 W | Accessories only |
|---|---|---|---|---|---|
| Germany | Free | Free | Free | Free | Free |
| Sweden | Free | €25 | €35 | €35 | Free |
| Austria, Belgium, Luxembourg, Netherlands | €5 | €5 | €12 | €15 | €5 |
| Czech Republic | €9 | €9 | €12 | €15 | €5 |
| Denmark, Poland | €9 | €9 | €15 | €15 | €5 |
| France | €9 | €15 | €20 | €25 | €5 |
| Italy | €9 | €15 | €25 | €25 | €5 |
| Croatia, Hungary, Slovakia, Slovenia | €9 | €15 | €20 | €25 | €5 |
| Spain, Portugal, Finland | €9 | €25 | €35 | €35 | €5 |
| Estonia, Latvia, Lithuania | €9 | €25 | €35 | €35 | €5 |
Patio heaters and fans are the V50R, V70, V70R, S50R, S70R and A70R. The P6 and P7 panel heaters cost the same as the P5 with the same output. Accessories for patio heaters ship free with a heater. Accessories for the P5, P6 and P7 panel heaters (thermostat, feet, towel holder) are packed separately and cost the accessories fee per item, also when ordered with a heater.
The I90 industrial heater ships on a pallet. Shipping costs €50 to every country we deliver to, including Germany and Sweden.
Several heaters in one order
The most expensive heater in the parcel pays the full shipping cost. Every further heater costs half its own shipping cost, rounded up to whole euros. Two V70R heaters to France cost €9 + €5 = €14.
For orders of more than 8 heaters, the shipping cost in the checkout is a maximum price. We review the shipping and offer you a better price if we can.
Carriers and tracking
Our preferred partners are DPD, DHL, DB Schenker and DSV. You receive an e-mail with a tracking link as soon as your order has shipped. If your order is sent in more than one parcel, each parcel has its own shipping cost.
Delivery times
Germany and Sweden: usually 1 to 3 working days, at most 4.
All other countries: 2 to 5 working days.
Delivery times are given in working days and do not include weekends or public holidays.
Damaged deliveries
Please check the parcel when it arrives. If it is visibly damaged, tell the driver and note the damage on the delivery receipt. Then contact us through the return form with a photo of the parcel and the product. Your statutory rights remain the same even if you report the damage later.